Privacy & Cookie Policy
Effective Date: 20 May 2025
Who We Are
Totally Digital Ltd, trading as Click Limits (“we”, “us” or “our”), is a UK based digital agency providing SEO, web design, and digital marketing services. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our company details:
- Company Name: Totally Digital Ltd (trading as Click Limits)
- Company Number: 16020687
- Registered Address: 71 Shelton Street, London, WC2H 9JQ
- Email: [email protected]
- Phone: 01727 600 113
- ICO Registration Number: ICO:00010233748
What Data We Collect
We collect and process personal data that is necessary to provide our services or respond to your enquiries.
This may include:
- Contact Information: Name, email, phone number, job title, and business name
- Website Interaction Data: IP address, browser type, referring website, page views, and device type
- Preferences: Cookie settings, marketing preferences
- Form Data: Any information submitted via our website contact forms
How We Collect Data
We collect your data in the following ways:
- Directly via our website contact form
- Automatically through your interaction with our website via cookies and analytics tools such as Google Analytics 4 and Google Tag Manager
Why We Process Your Data
We only process your personal data when we have a lawful reason to do so. These include:
- Responding to your enquiries or requests
- Delivering our digital marketing services
- Sending occasional marketing emails (if opted in)
- Complying with legal or tax obligations
- Monitoring and improving website performance
Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected.
Typically, this is no longer than 24 months, unless:
- You ask us to delete it sooner
- We are required to keep it for legal or financial reasons
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate or unnecessary data
- Object to or restrict how we process your data
- Withdraw consent at any time (for marketing, cookies, etc.)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at [email protected]
Data Sharing
We do not sell or share your data with any third parties.
We may process data using in-house tools such as email marketing software or CRM systems, but these are fully controlled by our internal team. No external data processors or subcontractors are used for marketing or analytics purposes.
Data Security
We take your privacy seriously and apply appropriate technical and organisational security measures, including:
- Secure servers and firewalls
- Data encryption (SSL/TLS)
- Password-protected systems
- Cookie consent tools to manage tracking preferences
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
We use the following types of cookies:
- Essential Cookies: Enable basic site functions (e.g. contact forms)
- Analytics Cookies: Track website usage via Google Analytics 4
- Marketing Cookies: May be used for future ad campaigns (e.g. Google Ads)
You can manage your preferences at any time using our cookie banner powered by Usercentrics, which allows you to accept or reject non-essential cookies.
Google Analytics & Ads
We use Google Analytics 4 to understand how users interact with our site. We may also use Google Ads for remarketing and performance tracking.
These tools use cookies to collect anonymised data. No personally identifiable information is stored or tracked through these platforms.
Google’s privacy policy:
https://policies.google.com/privacy
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy policies and recommend reviewing their terms separately.
Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page, with a revised “Effective Date” at the top.
Contact Us
For any privacy concerns or data access requests, please contact:
Click Limits
Email: [email protected]
Phone: 01727 600 113
Address: 71 Shelton Street, London, WC2H 9JQ
You also have the right to contact the UK’s Information Commissioner’s Office (ICO):
www.ico.org.uk